HARNESS THE POWER OF THE STORM
Our commitment to service is genuine
- SLA supported maintenance contract 24/7/365
- We provide cover, so you’re never left without support or emergency back-up
- Priority call logging and response.
- Emergency service whenever there is a risk of business communication failure.
- Non-critical out of hours faults are logged and given priority the next working day.
- 90% of our fault repairs are successfully resolved first call, over the phone
- All system faults are logged 24 hours a day, 7 days a week and supported subject to the appropriate SLA agreement.
HOT STANDBY we will maintain an up to date copy of your systems configuration, should the worst happen a replacement unit will be will be immediately dispatched to your site, putting you back in service within minutes of the engineer arriving.